Tone & Language Settings New

Tone & Language Settings help your team shape how the Localith ai google review reply tool sounds before replies go live.

Overview

Use this page when you want to control the voice, length, and language behavior of AI-generated review replies.

This is the settings layer that keeps faster reply generation aligned with your brand. Instead of treating every location and every customer situation the same way, your team can define the tone rules the AI should follow before the workflow scales.

Before you start

Before you change tone or language settings, make sure:

• your review reply workflow is already connected
• your team agrees on the voice the replies should follow
• you know whether one default should apply everywhere or whether some locations need overrides

If you have not configured the reply workflow yet, start with Reply Agent Setup. If you need control over which replies pause for review, continue with Approval Rules.

What these settings control

Current product and marketing sources point to four practical control areas:

• Tone — choose the general voice the AI should use
• Response length — keep replies shorter or more detailed
• Language handling — respond in the detected review language or use the language your team defines
• Phrase restrictions or brand guidance — prevent wording your team does not want the AI to use

Configure your default settings

Use the default settings to define how most replies should be generated.

1. Open the AI review reply settings in Localith.
2. Go to the Tone & Language area.
3. Choose the default tone your team wants to use.
4. Set the preferred reply length.
5. Review how language behavior should work for incoming reviews.
6. Save the settings and test them on a limited set of reviews before wider rollout.

Use overrides when one default is not enough

Some teams need one overall brand voice but slightly different reply behavior by location type, region, or business model.

Use overrides when:

• one brand needs a more formal voice than another
• one location group needs a shorter reply format
• the language behavior should differ by geography or account structure

Keep the override logic simple at first so the workflow stays predictable.

How this connects to the rest of the review workflow

Tone & Language Settings work best as part of a larger reply system:

• use Reply Agent Setup to configure the automation itself
• use Approval Rules to decide which replies should still stop for human review
• use tone and language settings to make the generated replies feel consistent before approval or auto-publish happens

Tips and best practices

• Define the brand voice before you turn on high-volume reply automation.
• Start with one default tone and only add overrides when there is a clear operational reason.
• Test settings with a mix of positive and negative reviews so the team can judge whether the voice still feels right.
• Review multilingual behavior carefully if your locations receive reviews in more than one language.

Limits or edge cases

• Current source coverage confirms the purpose and main setting types, but not every exact UI option or preset name.
• Highly sensitive review situations may still need manual review even if the tone settings are correct.
• More complex multi-brand setups may need tighter review processes before the settings are rolled out widely.

Common questions